Property management & CRM
Outsourced property-management desk
Build your real-estate back office with dedicated support agents
For agencies, networks, property managers and real-estate companies we set up a dedicated property-management desk: support real-estate agents trained in your processes, rental and co-ownership management tools, real-estate CRM, telephony and dashboards. The desk handles tenant and landlord relations, file management, rent receipts, inventories, works follow-up and debt collection, in France or from our service centre in Tunisia.
What we do
Desk design
Target processes, volumes, service levels, organisation, recruitment and training of support agents.
Rental & co-ownership management
Leases, rent collection, service-charge reconciliation, general meetings, works and claims follow-up.
Omnichannel customer relations
Phone, e-mail, portal and messaging; scripts, SLAs and measured satisfaction.
Tools & integration
Property-management software, CRM, e-signature, document management and connected dashboards.
Why it matters
Immediate capacity
Absorb portfolio growth without hiring internally.
Variable costs
A per-unit or per-seat model, up to 40% savings nearshore.
Managed quality
Response-time, satisfaction and collection indicators tracked every week.
FAQ
Frequently asked questions
Are agents trained in French real-estate law?
Yes: ALUR and Hoguet laws, residential and commercial leases, co-ownership; initial then continuous training.
Can we start with a small scope?
Yes, for example with tenant relations or debt collection, then expand progressively.
How is data confidentiality guaranteed?
Named access, hosting in Europe, GDPR compliance and contractual sub-processing clauses.